This Privacy Policy describes how Zero Drift ("we," "us," or "our") collects, uses, stores, and protects your personal information when you access our website at https://usezerodrift.com or use our execution platform and related services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when you interact with our Services:
Account registration details: name, email address, company name, and job title
Identity verification information required for institutional onboarding (KYC/KYB documentation)
API credentials and exchange account connection details necessary to execute trades on your behalf
Communication records: emails, support tickets, and messages you send to us
Payment and billing information processed through our third-party payment providers
1.2 Information Collected Automatically
When you access our Services, we automatically collect certain technical and usage data:
Device and browser information: IP address, browser type, operating system, and device identifiers
Usage data: pages visited, features used, timestamps, click patterns, and session duration
Log data: server logs, error reports, and performance metrics
Cookies and similar tracking technologies (see Section 5)
1.3 Trade and Execution Data
To provide our execution services, we process the following trade-related data:
Order parameters: pair, size, direction, execution bounds, and venue preferences
Execution data: fill prices, routing decisions, venue allocations, and timestamps
Post-trade reports: slippage metrics, fee breakdowns, and on-chain verification references
Trade data is essential to delivering our core service and generating auditable execution reports.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide, operate, and maintain our execution platform and related services
To execute trades according to your instructions and within your defined bounds
To generate post-trade reports and execution analytics
To verify your identity and complete institutional onboarding requirements
To communicate with you about your account, support requests, and service updates
To detect, prevent, and address fraud, security incidents, and technical issues
To comply with applicable legal and regulatory obligations
To improve and develop our Services based on aggregated, anonymized usage patterns
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
3.1 Service Providers
We share information with third-party service providers who perform services on our behalf, including cloud hosting providers, payment processors, identity verification services, and analytics platforms. These providers are contractually obligated to use your information only to perform services for us and to maintain appropriate security measures.
3.2 Exchange and Venue Partners
To execute trades on your behalf, we transmit order data to the centralized exchanges, OTC desks, and on-chain protocols you have connected and authorized. We transmit only the data necessary to execute your orders.
3.3 Legal and Compliance
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
4. Data Security
We implement industry-standard technical and organizational measures to protect your information, including:
Encryption of data in transit (TLS 1.3) and at rest (AES-256)
API credential storage using hardware-backed encryption and key management services
Role-based access controls and multi-factor authentication for internal systems
Regular security assessments, penetration testing, and vulnerability scanning
Incident response procedures and breach notification protocols
While we strive to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our Services effectively:
Essential Cookies: Required for authentication, session management, and security. These cannot be disabled.
Analytics Cookies: Help us understand how users interact with our platform. You can opt out of these through your browser settings or our cookie preferences.
We do not use advertising or third-party tracking cookies. We do not sell data to advertisers.
6. Data Retention
We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this policy:
Account data: retained for the duration of your account and for 12 months after closure
Trade and execution data: retained for 7 years to comply with financial record-keeping obligations
Communication records: retained for 3 years after the last interaction
Technical logs: retained for 90 days
When data is no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Portability: Request a machine-readable copy of your data
Objection: Object to certain processing activities
Restriction: Request restriction of processing in certain circumstances
To exercise any of these rights, contact us at hello@usezerodrift.com. We will respond within 30 days.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we implement appropriate safeguards including standard contractual clauses and ensure adequate levels of protection.
9. Children's Privacy
Our Services are intended for institutional and professional use and are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of our Services after the effective date constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this policy, please contact us:
Email: hello@usezerodrift.com
Website: https://usezerodrift.com